When looking for a free predictive dialer there are a few options. One is a free trail from one of the various predictive dialer vendors. A second is option is the open source route. This can be quite involved, but some things to look into include gnudialer, osdial, and asterisk as well. Good luck in your search for information on free predictive dialers.
Algorithms play a central role in predictive dialer performance. If the system places too many calls then many of the receiving parties will get silent calls since no agents will be available. If the system places too few calls the call center agents will be left twiddling their thumbs. Getting the call rate just right is a balancing act, and that is where predictive dialer algorithms come into play.
Many parameter values feed into a dialer’s call rate algorithm. These values include expected staff availability numbers, total number of phone lines available, typical call durations, and call pickup percentage / number of achieved connections. The dialer system often tracks these values on an ongoing basis.
This page is related to: call center predictive dialer, predictive phone dialer, predictive autodialer, dialer software, top 10 dialers, top ranked, and outbound predictive dialer.