Predictive dialer systems are a critical piece of software and/or equipment in most call centers. These computerized systems automatically dial telephone numbers and connect calls to agents (people) when the person dialed actually answers. Predictive dialers maximize agent productivity in part by freeing agents from having to deal with unanswered calls. The dialer attempts to filter out busy signals as well as those calls which are answered by phone answering machines.
We’ve created this predictive phone dialer site to help answer some questions you might be having about predictive dialers, and to help searchers find the dialer information they are looking for online. Information on my dialer topics is provided in the posts listed in the menu on the right of this page.
The site has articles covering a variety of topics regarding predictive dialers and their use. These posts are listed in the sidebar, and include a listing of companies which build predictive dialer systems and the names of dialers, common terms in use when discussing dialers, and what type of jobs are required to maintain and optimize a predictive dialer.
Good luck with your search for information on predictive dialer systems.